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Booking Type Prompt

Booking Type Prompt lets you display custom messages to customers when they select a specific booking type during the reservation process. Use it to communicate important instructions, safety information, policies, or special requirements before customers proceed with their booking.

Quick Start​

Set up a booking type prompt in three steps:

  1. Navigate to your booking type detail page and click the Content tab
  2. Scroll to the Booking Type Prompt section and click Edit
  3. Enable the prompt, add your message with formatting, and click Save
Shared Across Activities

This booking type prompt is shared across all activities that use this booking type. Changes you make will affect every activity using this booking type throughout your entire system.

What You Can Do​

Booking Type Prompt helps you:

  • Communicate important information — Share critical details customers need before booking
  • Set expectations — Explain what customers should bring, know, or prepare
  • Display safety requirements — Inform about age restrictions, health conditions, or safety gear
  • Highlight policies — Show cancellation policies, late arrival rules, or special conditions
  • Provide instructions — Give directions, parking information, or check-in procedures

How It Works​

Understanding the Prompt​

When enabled, the booking type prompt appears as a popup message when customers select this booking type in your online booking system. They'll see your custom message before continuing with their reservation.

Example Scenario:
You operate a trampoline park with different booking types: Open Jump, Toddler Time, and Dodgeball Tournament. For the Open Jump booking type, you create a prompt that says:

Before You Book - Important Safety Information

  • All jumpers must sign a waiver (available online or on arrival)
  • Grip socks required (available for purchase at front desk)
  • Maximum weight limit: 300 lbs
  • Not recommended for pregnant guests or those with back/neck injuries
  • Children under 7 must be supervised by an adult

When customers select "Open Jump," they see this message in a popup. Since this booking type is used across all three of your locations, the same message appears regardless which location they're booking.

Shared Nature​

Unlike most settings that are activity-specific, the booking type prompt is booking type-specific. This means:

  • One booking type = One prompt message
  • All activities using that booking type show the same prompt
  • Editing the prompt updates it everywhere simultaneously

This is powerful for maintaining consistent messaging across multiple locations but requires careful consideration when making changes.

Accessing Booking Type Prompt​

To view or configure the booking type prompt:

  1. Navigate to Activities > select your activity
  2. Click on Booking Types in the activity detail tabs
  3. Click View Detail for the booking type you want to configure
  4. Click the Content tab
  5. Scroll to the Booking Type Prompt section

Booking Type Prompt section showing configuration

You'll see the current prompt status and content (if enabled).

Viewing Current Prompt Settings​

The Booking Type Prompt section displays your current configuration:

Enable Booking Type Prompt​

Shows whether the prompt is currently active:

  • Enabled — Customers see the prompt when selecting this booking type
  • Disabled — No prompt appears; customers proceed directly with booking

Booking Type Prompt​

When enabled with content, displays your message exactly as customers will see it, including all formatting, colors, images, and links. The content appears in a read-only view.

Conditional Display

The prompt content field only appears when the prompt is both enabled and has content. If disabled or empty, only the status field is shown.

Creating or Editing a Prompt​

Step 1: Open the Editor​

In the Booking Type Prompt section, click the Edit button in the toolbar.

Edit Booking Type Prompt modal

The Edit Booking Type Prompt dialog opens.

Step 2: Enable the Prompt​

Check the Enable Booking Type Prompt checkbox to activate the feature.

When checked, the prompt editor appears below. When unchecked, the prompt is disabled and customers won't see any message.

Testing Changes

You can prepare your message with the prompt disabled, then enable it when you're ready to go live. This lets you draft and review content without immediately showing it to customers.

Step 3: Create Your Message​

Booking Type Prompt (Required when enabled)
Use the rich text editor to create your customer-facing message.

Step 4: Save Your Changes​

Click Save to apply your prompt configuration.

The prompt takes effect immediately. New customers selecting this booking type will see your message starting with their next booking attempt.

Best Practices for Effective Prompts​

Keep It Concise​

Customers see this message during the booking process. Long messages may overwhelm or deter them. Focus on essential information only.

Good Example:

What to Bring:

  • Valid photo ID
  • Comfortable athletic shoes
  • Water bottle (or purchase on-site)

Less Effective:

Please make sure you bring several items with you when you arrive for your booking. First, you'll need to have a valid form of photo identification such as a driver's license or passport. This is required for all participants... [continues for several more paragraphs]

Prioritize Critical Information​

Put the most important details first. If customers only read the first few lines, they should see what matters most.

Use Clear Formatting​

  • Bold important words or phrases
  • Use bullet points for lists
  • Add headings to organize sections
  • Keep paragraphs short (2-3 lines max)

Be Action-Oriented​

Tell customers what they need to DO, not just general information.

Clear:

Sign your waiver online before arriving: [link]

Vague:

Waivers are available on our website

Consider Your Audience​

Write at an appropriate level for your customers. Avoid industry jargon or complex terms.

Common Scenarios​

Scenario 1: Waiver and Health Requirements​

Your rock climbing gym needs customers to complete waivers and understand health restrictions.

  1. Click Edit in the Booking Type Prompt section
  2. Check Enable Booking Type Prompt
  3. Create your message:
⚠️ Important: Please Read Before Booking

Required Waiver:
All climbers must complete a liability waiver. Sign online now to save time: [Insert link to waiver]

Health & Safety:
Rock climbing is not recommended for individuals with:
• Heart conditions
• High blood pressure
• Recent surgeries or injuries
• Pregnancy
• Severe fear of heights

If you have any concerns, consult your doctor before booking.

What to Wear:
• Comfortable athletic clothing
• Closed-toe shoes (rental available)
• Hair tied back
• Remove all jewelry

Age Policy:
• Under 14: Adult supervision required
• Under 7: Not permitted on advanced walls
  1. Use bold text for section headings and important warnings
  2. Click Save

Result: Customers see critical safety information and can complete the waiver before arrival.

Scenario 2: Special Event Instructions​

You're hosting a holiday special event with unique instructions.

  1. Click Edit in the Booking Type Prompt section
  2. Check Enable Booking Type Prompt
  3. Create your message:
🎄 Holiday Special Event - December 20-24 Only

Special Hours:
This event requires arrival 15 minutes before your booking time for check-in and orientation.

Parking:
Due to high volume, please park in the overflow lot on Maple Street. Free shuttle service runs every 10 minutes.

What to Expect:
• Hot chocolate and cookies upon arrival
• Photo opportunity with Santa
• Holiday music and decorations
• Special holiday-themed activities

Dress Code:
Festive attire encouraged! Temperatures will be moderate (65-70°F).

Questions?
Call us at (555) 123-4567 or email events@yourbusiness.com
  1. Add festive formatting and emoji (if appropriate for your brand)
  2. Click Save

Result: Event participants know exactly what to expect and how to prepare.

Scenario 3: Temporarily Disable Prompt​

You need to temporarily remove a prompt without deleting your carefully crafted message.

  1. Click Edit in the Booking Type Prompt section
  2. Uncheck the Enable Booking Type Prompt checkbox
  3. Don't modify your message content
  4. Click Save

Result: The prompt is disabled but your message is preserved. When you're ready, simply re-enable it by checking the box again.

Preserving Content

Unchecking the enable box doesn't delete your message. Your content is saved and ready to re-enable whenever needed. However, if you uncheck the box AND clear the message content, the content will be lost.

Understanding the Warning Notice​

The yellow warning banner at the top of the Booking Type Prompt section is critically important:

This booking type prompt is shared across all activities that use this booking type. Any changes will affect all activities using this booking type throughout the system.

What This Means​

If you have multiple locations or activities using the same booking type (e.g., "60 Minute Session"), they ALL show the SAME prompt.

Example:

  • Location A: Downtown Gym - Uses booking type "Group Fitness Class"
  • Location B: Suburban Gym - Uses booking type "Group Fitness Class"
  • Location C: Westside Gym - Uses booking type "Group Fitness Class"

If you edit the prompt for "Group Fitness Class," all three locations will show the updated message immediately.

When to Be Careful​

Before editing a prompt, consider:

  1. Does this apply to all locations? If your message is location-specific (like parking instructions), you might need separate booking types for each location.

  2. Are there location-specific policies? If cancellation policies differ by location, a shared prompt might not work.

  3. Is this a temporary message? If you're communicating about construction at one location, other locations will see it too.

Best Practices​

Use prompts for universal information:

  • Standard safety requirements
  • General age restrictions
  • What to bring/wear (if same everywhere)
  • Brand-wide policies

Avoid prompts for location-specific details:

  • Parking instructions for one location
  • Specific staff member names
  • Single-location construction notices
  • Location-unique policies

If you need location-specific messages, consider using booking type descriptions or activity-specific content instead.

Frequently Asked Questions​

Does the prompt appear for every booking?
Yes, when enabled, the prompt appears every time a customer selects this booking type, regardless of which activity or location.

Can customers proceed without reading the prompt?
Typically yes. The prompt is informational, not a blocker. Customers can close it and continue booking. Check with your admin if you need to require acknowledgment.

Can I have different prompts for different locations?
Not with a shared booking type. If you need location-specific messages, you'll need to create separate booking types for each location.

What happens if I disable the prompt?
Customers no longer see the popup. The booking process proceeds without showing your message. Your message content is saved and can be re-enabled later.

Can I include images in my prompt?
Yes! The WYSIWYG editor supports images. Click the image icon, upload your image or provide a URL. Keep images reasonably sized for faster loading.

What if I accidentally delete my message?
Unfortunately, there's no undo for deleted content. Always copy your message to a separate document before making major edits, especially if it took time to create.

Can I schedule prompts to appear only on certain dates?
No, prompts don't have built-in scheduling. They're either enabled or disabled for all bookings. For temporary messages, manually enable/disable as needed.

Will my prompt appear in booking confirmation emails?
No, the prompt only appears during the booking process when customers select the booking type. It's not included in confirmation emails. Add important reminders to your email templates separately.

What happens to existing bookings if I change the prompt?
Existing bookings are not affected. Only new bookings made after your change will see the updated prompt.

Is there a way to track if customers actually read the prompt?
No built-in analytics track prompt views. Consider including a unique link or code in your prompt if you need to measure engagement.

Troubleshooting​

The prompt content field doesn't appear

  • Verify "Enable Booking Type Prompt" is checked
  • Confirm you've added content to the editor
  • Save your changes and refresh the page
  • If still not visible, ensure content isn't blank/null

Images aren't loading

  • Confirm image URLs are publicly accessible
  • Check image file size (large images may load slowly)
  • Verify image format is supported (JPG, PNG, GIF typically work)
  • Try uploading images directly rather than using external URLs

Changes aren't saving

  • Ensure the "Booking Type Prompt" field isn't empty when enabled (required field)
  • Check for error messages after clicking Save
  • Verify you have proper permissions to edit booking types
  • Try refreshing the page and editing again

Tips for Different Industries​

Fitness & Wellness​

Focus on:

  • Waiver requirements
  • What to wear/bring
  • Health restrictions
  • Arrival time expectations
  • Shower/locker availability

Entertainment & Recreation​

Emphasize:

  • Age restrictions
  • Safety equipment
  • Group size limits
  • What's included/not included
  • Arrival instructions

Sports Facilities​

Highlight:

  • Equipment requirements (bring your own vs. rentals)
  • Skill level expectations
  • Team size requirements
  • League rules or policies
  • Weather/cancellation policies

Party & Event Spaces​

Cover:

  • What's included in the package
  • Outside food/drink policies
  • Setup and cleanup details
  • Decoration guidelines
  • Cancellation and refund terms

Classes & Instruction​

Include:

  • Prerequisite skills or classes
  • Materials to bring
  • Dress code
  • Late arrival policy
  • Makeup class options