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Abandoned carts

Recover bookings you almost got. When a customer starts booking on your booking page but doesn't complete checkout, the attempt is captured here with their contact details — so you can follow up and win the booking back.

Quick start​

  1. Click Abandoned Carts in the left sidebar under the Bookings group
  2. Browse the list — newest abandoned attempts appear first
  3. Use the customer's email or phone from the row to follow up

What's in the list​

Each row is one abandoned booking attempt:

ColumnWhat it shows
ActivityThe activity the customer was booking
Booking TypeThe booking type they selected
Date / TimeThe event date and time slot they had chosen
Customer Name, Email, PhoneThe contact details they entered before abandoning
PeopleNumber of adults and children in the attempted booking
Total / DepositThe amount they were about to pay
StatusWhat happened since — see below
Abandoned OnWhen the attempt was captured

Columns support sorting and filtering, and the toolbar has a search field and Refresh.

Status values​

  • Pending — captured, no follow-up has gone out yet
  • Sent — a recovery message has been sent to the customer
  • Booked — the customer came back and completed the booking
  • Cancelled — the attempt was closed without converting

Tips for recovering carts​

  • Act fast — sort by Abandoned On and contact the most recent attempts first; intent fades quickly
  • Lead with the slot they picked — "Your Friday 7 PM lane is still available" converts better than a generic reminder
  • Sweeten the deal — pair your follow-up with a discount code for hesitant customers

Frequently asked questions​

Why is a cart shown as abandoned when the customer says they paid?​

Check the Status column — if it shows Booked, the customer completed the booking after the attempt was captured, and the booking is in your Bookings list.

Do abandoned carts block my time slots?​

No. Only completed bookings reserve a slot.