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Manage registrations

The Registrations tab is your roster. It shows everyone who has signed up for the league, what they told you, what they paid, and where they stand.

Quick start​

  1. Open the league and go to Registrations.
  2. Type into Search keyword to find someone by name, email, phone, reference, option, or status.
  3. Scroll sideways to reach the money columns and the row actions.

Reading the roster​

The Registrations tab listing four registrations, one of them cancelled

ColumnWhat it shows
ReferenceThe booking reference, for example LG260922-7F9507. Customers quote it from their email
Name, Email, PhoneWhat the customer entered on the registration form
Session (or your option label)Which option they chose
One column per questionThe answers to your registration questions
StatusConfirmed or Cancelled
TotalThe fee plus tax for that registration
PaidWhat has actually been taken
RefundedWhat has been sent back
Balance DueWhat is still owed. A cancelled registration owes nothing
RegisteredWhen they signed up, in your venue's timezone
ActionsCancel, and Refund where money has been taken

Registrations are listed newest first. Refresh reloads the roster without leaving the tab — useful the morning registration opens.

Finding one person​

The search box filters as you type and matches across the whole row, so any of these work:

  • part of a name — morgan
  • part of an email — @mailinator.com
  • a phone number, with or without spaces
  • the reference, or just the tail of it — 7F9507
  • an option name — saturday
  • a status — cancel

Clear the box to get the whole roster back.

Using the roster on league night​

  • Check the option column first. It tells you which night each person belongs to, and it is the column people get wrong when they register.
  • Take the reference for anything you need to look up later. It is the fastest way to find a registration again, and it is the number the customer has in their email.
  • Watch Balance Due. Anything other than zero on a confirmed registration means the money has not landed — see Cancel or refund a registration.

Troubleshooting​

Somebody says they registered but they are not on the roster​

Why this happens: Their payment did not go through, so no place was held — or they registered for a different league. How to fix it: Search the other leagues for their email. If the payment failed, ask them to register again; nothing was charged.

The roster is empty after registration opened​

Why this happens: The link that went out points at a different league, or the league was inactive when the email was sent. How to fix it: Open Settings, copy the Registration Link again, and check the Status is Active.

A customer wants to change nights​

Why this happens: They picked the wrong option, or their schedule changed. How to fix it: Cancel the registration and ask them to register again for the right option. For a paid league, refund them first so they are not charged twice.